Frequently Asked Questions
Quick answers about delivery, access, payments, and support. Still stuck? Contact us at orders@skrooj.com.
How do I receive my products?
After Stripe confirms payment, you receive an order confirmation email with access instructions. Many products also include community access links (WhatsApp / Discord) on the success page.
How fast is delivery?
Digital delivery is designed to be instant. Most customers receive access within minutes of a successful payment. If nothing arrives, check spam and contact orders@skrooj.com with your receipt.
Do I get lifetime access?
Yes. Purchases include lifetime access to the digital product and free updates when we revise included materials, unless a specific product page states otherwise.
What payment methods do you accept?
Checkout is powered by Stripe. Available methods depend on your location and typically include major cards and other Stripe-enabled options shown at payment.
Do you offer refunds?
Because products are digital and delivered immediately, sales are generally final once access is sent. We still help with missing emails, broken links, or duplicate charges — see our Refund Policy.
How can I contact support?
Email orders@skrooj.com with your order email and receipt ID. You can also use the Contact page. We typically reply within 1–2 business days.